We're dedicated to making the most reliable batteries on the planet. But we understand that things happen, so if anything is wrong with your product, we'll work to make it right.
Any product(s) damaged in shipping (when ordered from ExpertPower Direct) or defective product(s) must be returned directly to ExpertPower in the original box or adequate cardboard packaging, using our prepaid shipping label. The Return Authorization Number (RMA#) must be included with the product.
1-Year Limited Warranty
All ExpertPower batteries (except LiFePO4 batteries) carry a 1-Year Limited Warranty against defects in material and workmanship. This warranty applies to only the original owner and is void if the product is used commercially, structurally altered, or subjected to stress beyond the physical limits of the materials used in body or components, or is damaged as a result of abnormal use. Punctures and normal wear and tear are not warranted. Any limited edition or out of stock product still under warranty will be replaced at the discretion of ExpertPower with an equivalent value product in a different color based on availability.
LiFePO4 Warranty and Return Information:
All of the ExpertPower LiFePO4 batteries are covered by ExpertPower's 2-Year Warranty (expect the PRO Series and EP48100).
This warranty does not include any manufacturer responsibility for any incidental or consequential damages resulting from the use of the battery. If warranty applies, the manufacturer will repair or replace, at their discretion, the battery or any part or component that is deemed defective.
ExpertPower reserves the right to change products and designs without incurring any obligations to incorporate such changes into already completed products, or those in the hands of dealers or consumers. Products repaired or replaced under this warranty may or may not incorporate these changes.
Damaged products must be returned directly to ExpertPower, in the original box or adequate cardboard packaging. A copy of the original order form and the Return Authorization Number (RMA#) must be included with the product.
Our policy is to honor product warranties and to perform services only on products purchased from ExpertPower or an authorized ExpertPower reseller and only accompanied by a receipt or proof of purchase.
Warranty will not be valid for purchases made from unauthorized resellers, distributors, or drop-shippers.
Unfortunately, there are some websites and dealers who claim to be authorized ExpertPower resellers but are not. Products sold on these websites or from these dealers do not carry a warranty from ExpertPower. When you purchase products from an unauthorized website or dealer, you are taking a risk as these products may be counterfeit, used, defective, or may not be designed for use in your country. Please protect yourself and your ExpertPower product by ensuring that you only purchase ExpertPower products from an Authorized Reseller.