We're dedicated to making the most reliable batteries on the planet. But we understand that things happen, so if anything is wrong with your product, we'll work to make it right with our 1 year limited warranty.
Any product(s) damaged in shipping (when ordered from ExpertPower Direct) or defective product(s) must be returned directly to ExpertPower in the original box or adequate cardboard packaging, using our prepaid shipping label. The Return Authorization Number (RMA#) must be included with the product.
View Full Warranty Information HERE
- Return labels are provided for up to 90 days after initial delivery which fall under the manufacturer's warranty (i.e. defective/quality-related) or in the case in which a wrong product is sent out.
- If within 90 days, and not a quality-related return, the customer will return the product at their own cost and be subject up to a 20% restocking fee.
- All returns after the 90 day window must be returned by the customer. Packages in excess of $100 should have insurance coverage purchased for them to be prepared in case of a lost package. We are under no obligation to refund/replace without receiving the item that was sent out.
Restocking fees apply in the following scenarios:- Refund after items test non-defective
- Wrong item ordered
- No longer need the itemWe will not honor any returns in which the wrong product is sent to us.
View Full Return Policy HERE
Shipping / Order Tracking
We want to get you your batteries as quickly as possible, which is why we make every effort to process your order quickly so you can get your system or gear up and running right away.
ExpertPower offers free USPS Shipping on every order regardless of purchase price. Valid in the contiguous United States (excludes HI & AK)
View Full Shipping Information HERE