You may return your product and packaging within 90 days of purchase to receive a FULL REFUND for items received defective upon arrival. If the reason for return isn’t quality-related, the customer must pay the return shipping costs.
We will take care of all quality-related issues with a REPLACEMENT or REFUND including any return shipping costs within the first 90 days of purchase. After 90 days the customer will be eligible for a REPLACEMENT only.
Please note: Any provided shipping labels must be used within 20 days of purchase.
We will take care of all quality-related issues with a REFUND or REPLACEMENT. International shipping costs must be covered by the customer. This includes purchases shipped overseas from the USA via Amazon.
Other retailers’ after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty process.
Unauthorized reselling of ExpertPower products is strictly prohibited.
WARRANTY NOTE: ExpertPower products that are sold through unauthorized retailers will not be covered by any type of warranty, nor will they be eligible for any type of service or support.
To return your product, you should mail your product to:
6437 Alondra Blvd
Paramount CA, 90723
You will be responsible for paying for your own return shipping costs for items purchased after 90 days. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.