Q: Do you sell used or reconditioned batteries?
A: Never! We only stock new batteries direct from the manufacturer. During the manufacturing and quality assurance process at the factory, the batteries slide on belts and you may notice some hairline scratches on the plastic. The terminals may also show scratches from charging and testing at the factory. This does not affect the battery performance and does not indicate a previously used battery.
Q: The battery I need is the same physical size and has the same dimensions, but the battery you stock has a slightly different amp hour(AH) rating. Will this battery still work?
A: Absolutely. The amp hour rating is simply just the capacity of the battery and how much reserve power it can store. It's like the gas tank in a car; the larger the gas tank, the longer it can run. The battery manufacturers are always coming up with new ways to increase the capacity of batteries while keeping the output the same. The important thing to check is the voltage as the voltage should always be the same (ie. a 12v cannot be used where a 6 volt was used).
A good example of this is the 4ah and 4.5ah battery. Nearly every battery manufacturer has updated this size battery to the 5 amp hour battery which will provide 10-15% longer runtime than the previous capacity battery.
Q: My Alarm System is still saying to "Check Battery" or "Low Battery" even after I replaced it with the new battery. Did I receive a dead battery?
A: This is a common occurence with alarm systems. They seem to hold on to the old status of the battery even though a new battery has been installed. Essentially, the alarm panel hasn't checked the status of the new battery. The easiest way to force it to update the battery status is to disconnect the battery and unplug the transformer from the wall outlet. Let it sit unplugged for 60 seconds and then connect the battery and plug in the transformer again. 99% of the time it will reset and discover the new battery.
Q: My battery is a different brand. Will your replacement still work?
A: Just like there are many manufacturers for the common AA and AAA battery, there are many manufacturers for sealed lead acid batteries. For the most part, the capacities (ah) is about the same, but always ensure that the voltage is the same as the battery you have. A slightly higher amp hour rating (10-15%) is typically acceptable. In the end, it is up to your discretion. Check the dimensions and terminal size to be sure.
Q: Should I charge the battery before using?
A: Our batteries are shipped fully charged and ready to use. However, as with all SLA batteries, the full potential is usually reached after 3 charging cycles.
Q: Where can I recycle the old battery?
A: Most auto part stores and even some office supply stores will accept the battery free of charge. You can also call your local county government office to find out other recycling options.